Refund policy

At Vinicollection, all purchases are considered final. We maintain a strict no return and no refund policy on all orders once they have been placed and confirmed. Customers are requested to review their selections carefully before completing any purchase.

In case a customer receives a damaged or incorrect product, they must contact our support team within 24 hours of delivery with proper proof, including images and order details, so the issue can be reviewed.

Orders cannot be canceled once they have been processed or dispatched.

By purchasing from Vinicollection, customers agree to this policy. We appreciate your understanding and thank you for shopping with Vinicollection.